Claim Information · Customer Self-Service

Be aware that damage that occurs after sliding doors have been delivered to the retail store cannot be subject for a complaint.

When reporting a complaint, you need to upload photos of the damage. We kindly ask you to enclose one photo shot from 1 meters distance and one close up photo with an object, such as a matchbox or a pen put next to the damage. This is in order to make the evaluation of the damage easier and faster. It’s possible to upload more files at the same time by pressing the Ctrl key while choosing files.

Code	Claim type	Documentation requirement	Lead time*
O	Order registration error M3 order not compliant with written order from customer	Original order document from customer	30 days
I, S	Production errors Products not produced according to specification	Picture, description of claim, order number, production date	30 days
W	Picking errors Wrong product or quantity	Description of claim, order number	30 days
T*	Transport claim – visible Damage on packaging	Picture, description, order number, waybill number, reported in writing to driver at time of delivery	30 days
T**	Transport claim – hidden Damage on product due to transport	Picture, description, order number, waybill number	7 days
	Warranty Product error appearing after start of use	Picture, description, order number/ receipt, production date	10 years

*Maximum time to accept claim. Calculated from when the products arrive to customers.

**Transport claims are not accepted for doors picked up by consumers at retail store.